MOKO Designs Terms and Conditions 

Shipping Information

Orders with an Australian delivery address are sent via a Standard Parcel Post service with either Sendle or Australia Post, free of charge, within 1-3 business days from when the order was placed. Free postage will automatically apply at cart during the checkout process, however you can opt to have your order sent via express post (additional fees apply). You can expect to receive your parcel within 1 to 5 business days from dispatch. It is our priority to deliver your order as quickly as possible. Changes in demand for delivery due to the coronavirus COVID-19 mean that some delivery services are delayed.

 

Please note that currently we do not provide international shipping, at present only Australian shipping is available. 
 

Please contact our Customer Care team if you have any questions prior to ordering.

Please do include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel can not be intercepted. If a parcel has been signed and accepted on delivery, MOKO Designs will not take responsibility if the signee is fraudulent. If you contact Sendle or Australia Post and request "Safedrop" MOKO Designs will not be held liable for missing parcels.

Privacy Policy 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at: hellomokodesigns@gmail.com


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: hellomokodesigns@gmail.com

 
Copy of Etsy Banner (1).png
 

Returns Policy 

 

MOKO Designs complies with Australian Consumer Law, and thereby support the consumer rights that you have as our customer. We gladly accepts returns or exchanges of our resin art, provided the items are returned within 30 days of delivery. Please contact us at hellomokodesigns@gmail.com if you wish to return your purchase. All refunds will be processed through the original payment method.

Please note that buyers are responsible for all return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

Due of the nature of these items, unless they arrive damaged or defective we cannot accept returns for:

Custom or personalised orders

Items on sale 

Additionally, we do not accept cancellations, returns or exchanges for custom made orders.

 

Frequently Asked Questions

Can I place hot beverages on my resin coasters?


You sure can! A standard cup of coffee/tea will be fine, however please refrain from placing any extremely hot items (such as saucepans etc.) on to any resin pieces as this may damage them.




How do I care for my new piece of wooden resin art?


To maintain the original appearance of wooden products and to keep them moisturised, occassionally wipe the non-resin surface with food-grade oil. Recommended oils to use are: mineral, linseed, coconut oil and beeswax.
**Please avoid the use of vegetable oils as these can become rancid over time.** To avoid scratches please do not cut directly on the resin surface, it is also recommended to store your resin pieces somewhere safe where they will not be subjected to rubbing against other items. Please do not place your wooden items in the dishwasher, absorbing too much water can cause the wood to swell and crack. Harsh chemicals over time can also damage your wooden pieces. After use, wipe the resin/wood clean with a damp cloth and dry immediately. (A small amount of mild soap on your damp cloth will suffice to remove any food residue.)




How do I remove stubborn odours from my wooden boards?


When working with highly aromatic items such as garlic, a small amount of soap will suffice to cleanse the board of strong odours and to prevent the transfer of flavours when next used. Additionally, you can also salt and rub the board (avoid the resin area) with a cut lemon wedge or rub with bicarb soda and a damp cloth for any extra stubborn odours.




How do I keep my resin looking glossy?


There are a few ways you can keep your resin pieces looking amazing and lasting a lifetime: 1. Store your resin items safely away from other items that may scratch the surface. 2. Avoid cutting directly on the resin area of your board. 3. Do not put your resin items in the dishwasher, instead gently wipe with a damp cloth. 4. Using a microfibre cloth, lightly rub a very small amount of food-grade oil over the resin area prior to your dining event to really make it sparkle!




Do you create custom orders?


Absolutely! Please send us a message to discuss your desired resin creation. Feel free to browse through our colour swatches , metallic flakes and crystal chips for design inspiration. Please be advised there is approximately a 2 week turnaround time for custom orders. This allows for 1 week creation time, followed by 1 week curing time (to ensure the resin is fully hardened prior to sanding, oiling and shipment). Shipment time is additional to this, so please ensure to allow ample time for custom orders. We look forward to working together to create your dream resin homewares!





  • Instagram
  • Facebook
  • TikTok
  • LinkedIn
  • Twitter